Outsource Smarter,
Grow Bigger
Be More Efficient
Start Today
Outsource Smarter,
Grow Bigger
Be More Efficient
Start Today
Outsource Smarter,
Grow Bigger
Be More Efficient
Start Today
From customer support to claim management, we provide Business Process Outsourcing (BPO) solutions tailored to your organization's needs that maximize efficiency and fuel growth.
Your Partner in Smarter Business Solutions
Your Partner in Smarter Business Solutions
At Teledirect BPO, we take the load off your daily operations so you can focus on growing your business. We help you work faster, save costs, and boost efficiency and accuracy — all while delivering better experiences to your customers.
We plug right into your business, supporting both customer relations and internal processes. Our team is familiar with a wide range of IT systems, so we fit right in with how you already work.
With flexible, scalable solutions and a crew of problem-solvers behind the scenes, we’re here to make your operations smoother, smarter, and more effective. Let’s make it happen — together.
Our collaborations include:
Results
Results
Proven results that speak for themselves
Proven results that speak for themselves
Locations
Locations
Professionals
Professionals
Years of experience
Years of experience
Languages
Languages
24/7
Support
Services
Services
Smartest Solutions, Real Results
With over three decades of experience, we turn everyday business functions into growth opportunities. Our custom BPO services cover everything, always with a focus on efficiency, service, and your success.
Industries
Industries
Industries
Driving Impact Across Sectors
With in-depth knowledge and practical experience, we bring valuable perspectives and results to every industry we support.
Aviation
We understand the unique challenges of the airline industry. Our team is trained to deliver seamless, efficient, and customer-centric interactions that enhance passenger satisfaction, brand loyalty and ensuring the onboarding process.
Customer Support
Claim Management
Recruitment
Onboarding
Aviation
We understand the unique challenges of the airline industry. Our team is trained to deliver seamless, efficient, and customer-centric interactions that enhance passenger satisfaction, brand loyalty and ensuring the onboarding process.
Customer Support
Claim Management
Recruitment
Onboarding
Aviation
We understand the unique challenges of the airline industry. Our team is trained to deliver seamless, efficient, and customer-centric interactions that enhance passenger satisfaction, brand loyalty and ensuring the onboarding process.
Customer Support
Claim Management
Recruitment
Onboarding
Logistics
We support the logistics industry through specialized IT solutions that enhance connectivity, efficiency, and data accuracy across the supply chain.
Customer Support
Claim Management
Recruitment
Onboarding
Logistics
We support the logistics industry through specialized IT solutions that enhance connectivity, efficiency, and data accuracy across the supply chain.
Customer Support
Claim Management
Recruitment
Onboarding
Logistics
We support the logistics industry through specialized IT solutions that enhance connectivity, efficiency, and data accuracy across the supply chain.
Customer Support
Claim Management
Recruitment
Onboarding
IT
We utilize a variety of tools and software, such as Electronic Data Interchange (EDI), to streamline your processes. Our team specializes in developing and maintaining efficient software systems, ensuring smooth operation and continuous improvement.
Customer Support
Claim Management
Recruitment
Onboarding
IT
We utilize a variety of tools and software, such as Electronic Data Interchange (EDI), to streamline your processes. Our team specializes in developing and maintaining efficient software systems, ensuring smooth operation and continuous improvement.
Customer Support
Claim Management
Recruitment
Onboarding
IT
We utilize a variety of tools and software, such as Electronic Data Interchange (EDI), to streamline your processes. Our team specializes in developing and maintaining efficient software systems, ensuring smooth operation and continuous improvement.
Customer Support
Claim Management
Recruitment
Onboarding
Process
Process
Process
The steps we follow for successful projects
01
Initial Contact & Discovery
We start by connecting with the client to understand their needs, challenges, and goals. Together, we define the project scope, budget, and expectations to build a solid foundation for our partnership.
01
Initial Contact & Discovery
We start by connecting with the client to understand their needs, challenges, and goals.
02
Requirement Analysis & Proposal
We take a deep dive into the technical and business requirements to shape a clear plan.
03
Agreement, Trial, and Long-Term Vision
Once aligned, we finalize contracts covering service levels, confidentiality, and key terms.
04
Onboarding, Team Setup & Resource Allocation
We ensure a seamless start by onboarding our team with training, documentation, and system walkthroughs.
05
Execution, Optimization & Closing
Full-scale execution begins with regular updates and performance monitoring.
01
Initial Contact & Discovery
We start by connecting with the client to understand their needs, challenges, and goals. Together, we define the project scope, budget, and expectations to build a solid foundation for our partnership.
01
Initial Contact & Discovery
Full-scale execution begins with regular updates and performance monitoring. We continuously optimize workflows, team structure, and strategies to improve results. If the project concludes, we ensure a smooth transition with knowledge transfer and minimal disruptions.
02
Requirement Analysis & Proposal
Full-scale execution begins with regular updates and performance monitoring. We continuously optimize workflows, team structure, and strategies to improve results. If the project concludes, we ensure a smooth transition with knowledge transfer and minimal disruptions.
02
Requirement Analysis & Proposal
Full-scale execution begins with regular updates and performance monitoring. We continuously optimize workflows, team structure, and strategies to improve results. If the project concludes, we ensure a smooth transition with knowledge transfer and minimal disruptions.
03
Agreement, Trial, and Long-Term Vision
Full-scale execution begins with regular updates and performance monitoring. We continuously optimize workflows, team structure, and strategies to improve results. If the project concludes, we ensure a smooth transition with knowledge transfer and minimal disruptions.
03
Agreement, Trial, and Long-Term Vision
Full-scale execution begins with regular updates and performance monitoring. We continuously optimize workflows, team structure, and strategies to improve results. If the project concludes, we ensure a smooth transition with knowledge transfer and minimal disruptions.
04
Onboarding, Team Setup & Resource Allocation
Full-scale execution begins with regular updates and performance monitoring. We continuously optimize workflows, team structure, and strategies to improve results. If the project concludes, we ensure a smooth transition with knowledge transfer and minimal disruptions.
04
Onboarding, Team Setup & Resource Allocation
Full-scale execution begins with regular updates and performance monitoring. We continuously optimize workflows, team structure, and strategies to improve results. If the project concludes, we ensure a smooth transition with knowledge transfer and minimal disruptions.
05
Execution, Optimization & Closing
Full-scale execution begins with regular updates and performance monitoring. We continuously optimize workflows, team structure, and strategies to improve results. If the project concludes, we ensure a smooth transition with knowledge transfer and minimal disruptions.
05
Execution, Optimization & Closing
Full-scale execution begins with regular updates and performance monitoring. We continuously optimize workflows, team structure, and strategies to improve results. If the project concludes, we ensure a smooth transition with knowledge transfer and minimal disruptions.
02
Requirement Analysis & Proposal
We take a deep dive into the technical and business requirements to shape a clear plan. Then, we present a detailed proposal covering pricing, timelines, and the service model, refining it based on feedback.
02
Requirement Analysis & Proposal
We take a deep dive into the technical and business requirements to shape a clear plan. Then, we present a detailed proposal covering pricing, timelines, and the service model, refining it based on feedback.
03
Agreement, Trial, and Long-Term Vision
Once aligned, we finalize contracts covering service levels, confidentiality, and key terms. If needed, we start with a pilot project or proof of concept (PoC) to evaluate performance and fine-tune processes.
Based on results, we either expand the engagement or prepare for a smooth transition if the partnership concludes.
03
Agreement, Trial, and Long-Term Vision
Once aligned, we finalize contracts covering service levels, confidentiality, and key terms. If needed, we start with a pilot project or proof of concept (PoC) to evaluate performance and fine-tune processes.
Based on results, we either expand the engagement or prepare for a smooth transition if the partnership concludes.
04
Onboarding, Team Setup & Resource Allocation
We ensure a seamless start by onboarding our team with training, documentation, and system walkthroughs. The right people are assigned, tools are set up, and workflows are aligned with the client’s preferred way of working to optimize efficiency.
04
Onboarding, Team Setup & Resource Allocation
We ensure a seamless start by onboarding our team with training, documentation, and system walkthroughs. The right people are assigned, tools are set up, and workflows are aligned with the client’s preferred way of working to optimize efficiency.
05
Execution, Optimization & Closing
Full-scale execution begins with regular updates and performance monitoring. We continuously optimize workflows, team structure, and strategies to improve results. If the project concludes, we ensure a smooth transition with knowledge transfer and minimal disruptions.
05
Execution, Optimization & Closing
Full-scale execution begins with regular updates and performance monitoring. We continuously optimize workflows, team structure, and strategies to improve results. If the project concludes, we ensure a smooth transition with knowledge transfer and minimal disruptions.
“E-llis supply chain has already many years a business relation with Teledirect. Whenever there was an issue, they were easy approachable to discuss and if needed, they adapted to the changed challenges. Only because of this mindset, we were jointly able to reach the project timeline and goals."
Rudi Roex
Owner and CEO of E-llis.
“E-llis supply chain has already many years a business relation with Teledirect. Whenever there was an issue, they were easy approachable to discuss and if needed, they adapted to the changed challenges. Only because of this mindset, we were jointly able to reach the project timeline and goals."
Rudi Roex
Owner and CEO of E-llis.
“E-llis supply chain has already many years a business relation with Teledirect. Whenever there was an issue, they were easy approachable to discuss and if needed, they adapted to the changed challenges. Only because of this mindset, we were jointly able to reach the project timeline and goals."
Rudi Roex
Owner and CEO of E-llis.
Case Studies
Case Studies
Case Studies
Your go-to resource for business expertise
Your go-to resource for business expertise
FAQ's
FAQ's
FAQ's
Addressing your most common questions
Are your solutions customizable for different industries or business sizes?
Yes, our solutions are tailored to the specific needs of each client, regardless of industry or business size. We work closely with you to develop a customized solution that aligns with your unique requirements and objectives.
How do you ensure data security and privacy for your clients?
We adhere to strict data security and privacy protocols and employ state-of-the-art encryption technologies to protect your sensitive information. We are committed to maintaining the highest standards of data protection and regulatory compliance.
What type of support do you offer to your clients?
We provide different services depending on the clients needs, the most common services we offer are: claim management, customer support, IT services, recruitment, onboarding and business development.
Can your services be integrated with existing systems and software?
Yes, our solutions are designed to integrate seamlessly with your existing systems, software, and infrastructure, ensuring a smooth transition and minimal disruption to your operations.
Do you provide any analytics or reporting on the performance of your services?
We offer comprehensive analytics and reporting tools that provide real-time insights into the performance of our services, helping you make data-driven decisions and continuously improve your operations.
How do I get started with your services?
To get started, please contact our sales team to discuss your specific requirements and objectives. We will work with you to develop a customized solution that meets your needs and provides the best possible outcomes for your business.
Are your solutions customizable for different industries or business sizes?
Yes, our solutions are tailored to the specific needs of each client, regardless of industry or business size. We work closely with you to develop a customized solution that aligns with your unique requirements and objectives.
How do you ensure data security and privacy for your clients?
We adhere to strict data security and privacy protocols and employ state-of-the-art encryption technologies to protect your sensitive information. We are committed to maintaining the highest standards of data protection and regulatory compliance.
What type of support do you offer to your clients?
We provide different services depending on the clients needs, the most common services we offer are: claim management, customer support, IT services, recruitment, onboarding and business development.
Can your services be integrated with existing systems and software?
Yes, our solutions are designed to integrate seamlessly with your existing systems, software, and infrastructure, ensuring a smooth transition and minimal disruption to your operations.
Do you provide any analytics or reporting on the performance of your services?
We offer comprehensive analytics and reporting tools that provide real-time insights into the performance of our services, helping you make data-driven decisions and continuously improve your operations.
How do I get started with your services?
To get started, please contact our sales team to discuss your specific requirements and objectives. We will work with you to develop a customized solution that meets your needs and provides the best possible outcomes for your business.
Are your solutions customizable for different industries or business sizes?
Yes, our solutions are tailored to the specific needs of each client, regardless of industry or business size. We work closely with you to develop a customized solution that aligns with your unique requirements and objectives.
How do you ensure data security and privacy for your clients?
We adhere to strict data security and privacy protocols and employ state-of-the-art encryption technologies to protect your sensitive information. We are committed to maintaining the highest standards of data protection and regulatory compliance.
What type of support do you offer to your clients?
We provide different services depending on the clients needs, the most common services we offer are: claim management, customer support, IT services, recruitment, onboarding and business development.
Can your services be integrated with existing systems and software?
Yes, our solutions are designed to integrate seamlessly with your existing systems, software, and infrastructure, ensuring a smooth transition and minimal disruption to your operations.
Do you provide any analytics or reporting on the performance of your services?
We offer comprehensive analytics and reporting tools that provide real-time insights into the performance of our services, helping you make data-driven decisions and continuously improve your operations.
How do I get started with your services?
To get started, please contact our sales team to discuss your specific requirements and objectives. We will work with you to develop a customized solution that meets your needs and provides the best possible outcomes for your business.
